Common questions, plain answers.

No. DebtFree Uganda does not lend money and does not create a new loan or credit facility. We are an independent debt-advisory and financial-recovery service: we help you understand your position and develop a realistic repayment strategy.

No. DebtFree Uganda does not receive, hold or distribute your repayment funds. Once you approve an arrangement, repayments are processed securely through an independent payment service provider.

The initial assessment is usually completed within a few working days. How long a strategy takes to put in place depends on your circumstances and on the participation of the other parties involved.

The first consultation is free. Applicable fees, your responsibilities and the material terms are explained to you in writing before you decide whether to enrol.

No. The process is confidential. Nothing is disclosed to anyone without your consent or another lawful basis.

We help you document your position and, where you authorise it, support communication and coordination with that party. We cannot guarantee creditor acceptance or any particular outcome. If the matter needs licensed legal or insolvency advice, we refer you to a qualified professional.

Yes. Members of SACCOs, banks, microfinance providers and digital lenders regularly use our advisory support, and we also work with institutions on financial-recovery programmes.

No. DebtFree Uganda is not a law firm and does not provide legal advice or representation. Where a matter requires it, we refer you to an appropriately qualified advocate or other licensed professional.

Yes. We handle your information in line with the Data Protection and Privacy Act 2019 (Uganda). Your information is not shared with third parties without your consent or another lawful basis.